Help Topic: PDF - opening problems

Some readers can experience problems opening PDFs. Sometimes these issues are related to web browsers and old versions of Adobe Acrobat.

There is a useful page at http://helpx.adobe.com/acrobat/kb/cant-view-pdf-web.html

which provides information about addressing these problems.

Sometimes it can help to change the Adobe reader settings. The following instructions explain how to do this:

To configure the browser to use Acrobat or Adobe Reader to open PDF files:

1. Close your web browser.

2. Start Acrobat or Adobe Reader.

3. Choose Edit > Preferences.

4. Select Internet in the list on the left.

5. Deselect Display PDF in Browser, and click OK.

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