• What are the advantages of registering with Cambridge Journals Online?
• What do you mean when you talk about 'Organisational users', 'Individual users' and 'Society members'?
• We had activated subscriptions on the previous version of the site, but now are denied access to some/all of our subscriptions. What should we do?
• We had activated subscriptions on the previous version of Cambridge Journals Online. Will these be automatically transferred to the new site?
• I have forgotten my password. How do I recover it?
• I have forgotten my username. How do I recover it?

• What is the role of the Account Administrator?
• Who can be the Account Administrator?
• What are valid IP formats?
• What should I do after registration?
• What is a subscriber number?
• How do I find out my subscriber number?
• We receive our journals via an agency consolidation service. How do I find out my subscriber number?
• How do I configure IP access for my organisation?
• How do I add or delete IP addresses?
• Are we allowed to have more than one Account Administrator for our organisation?
• I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?
• The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?
• Do I need to go through the activation process for every journal that we have subscribed to?
• What happens if we don't renew a journal subscription. Will we lose access completely?
• Does Cambridge Journals Online allow institutional subscribers to provide material from the site to other libraries via interlibrary loan?
• I have activated our subscriptions but some of our users still cannot gain access. Why?
• Our organisation has a number of distance learners. How do they get access to our subscriptions?
• Can I set up links direct to journal homepages and/or to individual articles or abstracts?

• How do I become a Society Administrator?
• What is the role of a Society Administrator?

• How do I request remote access to my organisational subscriptions?
• I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?
• My organisation subscribes to a number of journals. How do I see the journal articles?
• Can I access Cambridge Journals Online while I'm travelling or away from my organisation?
• What is a subscriber number?
• How do I find out my subscriber number?
• We receive our journals via an agency consolidation service. How do I find out my subscriber number?

• I have just purchased an individual subscription to an online journal. How do I access the articles to that journal?
• How do I activate an 'offer code'?
• How do I unsubscribe from Cambridge's content alerts?
• What is a subscriber number?
• How do I find out my subscriber number?

• I receive a free subscription to a journal as part of my society membership. Do I automatically have full-text access to this journal?
• What is a society subscription number? How do I activate it?
• I want to register for the Southern Political Science Association's Annual Conference. How do I do so?

• What is Cambridge Open?
• I submitted an article to a Cambridge journal a while ago and have not heard anything. Can you tell me whether it is still being considered?
• My article has been accepted for publication by a Cambridge Journal but hasn't been published yet and I urgently need to cite it. Can you give me the volume/issue/page number details?
• I have had an article published in a Cambridge journal. Can I offer it (or an updated version of it) for publication in another journal, forthcoming book or website?
• I want to submit an article to a Cambridge Journal. How do I go about it?
• How do I create a link directly to my article either from my own website or my department's website?

• How do I purchase a subscription (individual or organisational) online?
• Is buying content on Cambridge Journals Online secure?
• When trying to purchase a subscription I am asked to set up a new account. Why?
• Why are some journals available at the organisational subscription rate only?
• How do I purchase a pay-per-view article online?
• How long do I have to view an article once purchased?
• When does viewing of a pay-per-view article begin?
• Can I save or print an article that I have purchased or rented?
• What happens if I am unable to download the PDF file in the allotted time?
• I have purchased an individual and organisational rate subscription and two Shopping Baskets (Individual and Organisational) have appeared. Why?
• Is there a maximum number of items I can purchase in one transaction?
• Can I pay in Euros?
• Can I pay in my own currency?
• I live in Europe but would like the journal issues to be sent to an address in North America. Is this possible?

• I have a paid subscription but I cannot see the full text of articles. Why?
• How do I become an Account Administrator?
• Can I advertise on Cambridge Journals Online?
• Does Cambridge Journals Online comply with the latest Web Content Accessibility Guidelines (WCAG1)?
• Are all Cambridge journals available on Cambridge Journals Online?
• I am having problems printing or downloading my PDF file. Any suggestions?
• How are special characters displayed in HTML?
• What FREE content is available on Cambridge Journals Online?
• In the previous version of Cambridge Journals Online, I had set up links directly to journals and/or articles. Will these links still work?
• How do I construct the deep links that are used to go straight to individual journal homepages on CJO?
• What is a browser cookie?
• What is the minimum number of commercial reprints I can order?
• Can I get a reprint of an article that is published online only, for example 'First View' articles?
• Why does a Skype phone icon appear next to ISSN numbers in my browser?
• How do I claim for a missing print issue?

• What should I do if I'm unable to access a rented article?

• How many months of data are available for the initial import?
• Which SUSHI release does CJO use?

• What is the Hybrid Open Access Model, as employed by Cambridge Open?
• Which Humanities & Social Sciences journals are included in the Open Access initiative?
• Will the peer-review process be the same for Open Access and non-Open Access articles, and what are the safe-guards to ensure this?
• When do I (the author) have to decide to make my article Open Access?
• How will readers know which articles are Open Access?

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