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Frequently Asked Questions

Question

I am having problems printing or downloading my PDF file. Any suggestions?

Answer

Here are some tips that may help with printing PDFs:

PDF files are very large and can take some time to download. The speed can depend on several factors - the bandwith of your network connection, the specifications of your computer and the amount of traffic on the internet. You must wait for the entire document to download before trying to print.

It may help to close other applications to free up memory space before trying to download a large PDF. You can also try printing one page at a time. Or try to save the file to disk rather than printing it immediately. Once you click a PDF link from the site, a download dialog box will appear. You have the option to download the PDF to your computer or open it with an Acrobat Reader in the internet browser.

Firefox users who have installed the Firefox PDF Download add-on should note that the add-on is incompatible with Cambridge Journals Online. To download a PDF, please disable the add-on or click on the "Bypass" button to view PDFs normally, or download the PDF using a different browser.

For more information about PDFs, visit the Adobe website.

If problems persist, please contact our regional Customer Services Departments:

USA, Canada or Mexico
UK, Europe or rest of the world
  • The Edinburgh Building
  • Shaftesbury Road
  • Cambridge CB2 2RU
  • United Kingdom
  • Phone: +44 (0)1223 326070
  • Fax: +44 (0)1223 325150
  • Email: journals@cambridge.org

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