Question

I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?

Answer

There could be confusion regarding the IP address that you are accessing from. Click on 'Contact Us' at the top of the page, then click on the 'Online Access Issues' button. You can use the 'Access Issues Web Form' at the bottom of the page to send us the details of the problem you are experiencing. Your regional Customer Services department will respond to your query as soon as possible.