I have activated our subscriptions but some of our users still cannot gain access. Why?

Make sure that all your IPs are correctly configured. Click 'Configure IP address' in the 'Account Administrator Links' menu. This will take you to the 'Configure IP address' page where you can check that all the IPs for your organisation have been entered correctly.

• Account Administrator information
• What is the role of the Account Administrator?
• Who can be the Account Administrator?
• What are valid IP formats?
• What should I do after registration?
• What is a subscriber number?
• How do I find out my subscriber number?
• We receive our journals via an agency consolidation service. How do I find out my subscriber number?
• How do I configure IP access for my organisation?
• How do I add or delete IP addresses?
• Are we allowed to have more than one Account Administrator for our organisation?
• I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?
• The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?
• Do I need to go through the activation process for every journal that we have subscribed to?
• What happens if we don't renew a journal subscription. Will we lose access completely?
• Does Cambridge Journals Online allow institutional subscribers to provide material from the site to other libraries via interlibrary loan?
• I have activated our subscriptions but some of our users still cannot gain access. Why?
• Our organisation has a number of distance learners. How do they get access to our subscriptions?
• Can I set up links direct to journal homepages and/or to individual articles or abstracts?

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