What are the advantages of registering with Cambridge Journals Online?

If you register, you will be able to tailor Cambridge Journals Online to your precise needs and take advantage of all our services which include:

Content alerts

Receive free email alerts to keep up-to-date with the latest research in your field. Register and go to 'My contents alerts' to sign up.

Favourites

Keep track of new publishing in your key journals and subjects by creating favourites. Register and go to 'Favourite journals' or 'Favourite subjects' in the 'My Cambridge Journals Online' menu.

Save searches

Save frequent searches and get instant access to the content that's most relevant to you. You can also ask us to run your searches periodically to include any new content that has been added to the site and we'll email you the results. Go to 'Advanced Search' to find out more.

Pay-per-view

Buy online access to single articles for a 48-hour period with our secure, easy-to-use online shopping facility. You also must be registered to buy and/or activate journal subscriptions.

What do you mean when you talk about 'Organisational users', 'Individual users' and 'Society members'?

Organisational users

Organisational users are those people who access the site via their library-held subscription. There is no need for you to deal with subscription numbers and all queries relating to access should be directed to your library's Account Administrator (usually the serials librarian, or the electronic resources manager). You can access tables of contents and article abstracts, perform searches, receive alerts and access the full text of articles for those journals to which your organisation holds an active subscription.

Individual users

Individual users are those people who have a personal online subscription to one or more journals. You need to register to receive full-text access. Individuals who have personal online subscriptions and are also affiliated to an organisation that has its own online subscriptions will have access rights to both their own and their organisation's subscriptions.

Society members

Society members are those members of participating societies who, via their society, receive the rights to full-text access for a particular journal. To gain access, you must register on the site and enter your Society ID and Society Subscription Number which will be provided by your society. Society members who have access to society journals and are also affiliated to an organisation that has its own online subscriptions will have access rights to both the society journals and their organisation's subscriptions (as well as to any individual subscriptions they may have).

We had activated subscriptions on the previous version of the site, but now are denied access to some/all of our subscriptions. What should we do?

Please contact your regional Customer Services Department:

In USA, Canada or Mexico

• Cambridge University Press
• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In UK, Europe or rest of the world

• Cambridge University Press
• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

We had activated subscriptions on the previous version of Cambridge Journals Online. Will these be automatically transferred to the new site?

Yes. All activated subscriptions will be carried over from the previous version of Cambridge Journals Online, so you do not need to take any further action. Please do not attempt to re-activate them on the new site. Only subscriptions that have not been activated before the re-launch, or new subscriptions, need to be activated.

I have forgotten my password. How do I recover it?

Click on 'Log in' at the top right hand side of the page, then click on 'Log into Cambridge Journals Online'. This will bring up a new panel. Click the 'Forgot your password?' link at the bottom. This will take you to the 'Forgotten Password' page where you can arrange either to have your password reminder or a temporary password emailed to you. Note: you must supply your correct email address for us to be able to contact you.

If you choose to have a temporary password emailed to you, we recommend that you change your password after you successfully log in. Choose 'Change Registration Details' from the 'My CJO Links' menu, and enter your temporary password and your desired new password in the appropriate fields, then click submit to save your changes.

I have forgotten my username. How do I recover it?

You can use your email address (and password) to log in, so you do not need to remember your username. However, if you would like to retrieve if, click on 'Log in' at the top right hand side of the page, then click on 'Log into Cambridge Journals Online'. This will bring up a new panel. Click the 'Forgot your password?' link at the bottom.

You will then be taken to the 'Forgotten Password' page where you can ask us to send you an email containing your username and a temporary password. This temporary password can be used to log in to your account. You will then be able to access the 'Update registration details' page and change the temporary password to a new one of your choosing.

What is the role of the Account Administrator?

The Account Administrator is the person solely responsible for purchasing organisational subscriptions through Cambridge Journals Online and for managing online access. Where necessary, it is their responsibility to activate online access for the organisation's subscriptions.

Who can be the Account Administrator?

Your organisation can appoint any registered user to be the Account Administrator. Usually, it is a member of the library staff. They will need to register with their own account username and password.

What are valid IP formats?

IP addresses are made up of four numeric components separated by a full stop (period). Each numeric component ranges from 0 to 255. You can express an IP range by using a hyphen (-) and you can use a wildcard within a range by using an asterisk (*)

Examples of valid IP address formats (note the numbers are used as examples only):

• 121.18.19.20 = a single IP address
• 121.18.19.* = all IP addresses beginning 121.18.19
• 121.18.19.0-255 = a range of IP addresses from 121.18.19.0 to 121.18.19.255 inclusive (ie the same as the example above)
• 121.18.* = all IP addresses beginning 121.18
• 121.18.0-255. = all IP addresses in the range 121.18.0-255 (ie all addresses beginning 121.18)
• 121.18.0-255.0-255 = all IP addresses beginning 121.18
• 121.* = all IP addresses beginning 121
• 121.0-255.0-255.0-255 = all IP addresses beginning 121

We also support IP syntax CIDR (Classless Inter-Domain Routing) IP addresses, which use a single IP address to designate many unique IP addresses. A CIDR IP address looks like a normal IP address except that it ends with a slash followed by a number, called the IP network prefix. For example: 121.18.19.0/20

What should I do after registration?

Once you have registered as the Account Administrator, you need to activate any new subscriptions to ensure your organisation has access to the full text of articles.

Please note, however, that subscriptions that had already been activated in the previous version of Cambridge Journals Online will automatically be carried over to the new site and do not need any further action. Please do not attempt to activate these. Only subscriber numbers that have not been activated before, or any new subscriber numbers, need any action taken.

What is a subscriber number?

A subscriber number is the number you need to activate the online access to a subscription (individual and organisational). However, if you purchase your subscription through the Cambridge Journals Online shopping basket, your subscription will automatically be activated for you.

If you buy your subscription by any other means (via a subscription agent, or by phone, fax or mail from Cambridge University Press) you will need to activate your subscription in order to get access to the full text of the journal. If our Customer Services department has your email address they will email you the subscriber number; otherwise they will mail it to you. If you are subscribing to the print as well as the online version of the journal, you will also find your subscriber number on the carrier sheet in the journal package.

If your subscription originates from the UK, your subscriber number will be a 6 digit number used to identify you as a subscribing individual or organisation. In North America, the subscriber number is either an 8 or 9 digit number.

How do I find out my subscriber number?

When you purchase a subscription, either direct from Cambridge or via a subscription agent, you will be sent your subscription number by email if we have your email address, if not, by post.

If you are receiving print versions of the journal, the subscriber number appears on the mailing sheet you get in the journal package. If your journal has been despatched from the UK, you will find the number just above your address. If your journal has been despatched from North America, you will find the number just below the barcode and just after the customer number. If you do not have any record of the number and you purchased the subscription via an agent, please contact the agent in the first instance. In case of difficulty, please contact the appropriate Cambridge Customer Services department:

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

We receive our journals via an agency consolidation service. How do I find out my subscriber number?

Please contact the relevant agent for the details.

How do I configure IP access for my organisation?

To give members of your organisation access to the journals you have subscribed to, you need to supply the IP addresses that identify the eligible computers on your network.

Click 'Configure IP address' in the 'Account Administrator Links' menu.

How do I add or delete IP addresses?

Go to 'Configure IP address' in the 'Account Administrator Links' menu. To add a single IP address or range enter it into the first text box. To add multiple IPs/ranges you can copy and paste comma-delimited IPs/ranges into the larger text box. If you want to exclude IP addresses that are part of a range, enter the IPs you wish to exclude in the first textbox then check the 'Exclude' box next to it. To delete an existing IP address or range, check the 'Delete' box next to it.

Are we allowed to have more than one Account Administrator for our organisation?

No, this version of Cambridge Journals Online only allows one Account Administrator for each organisation.

I have activated the subscriber number/s, but there are still some of our subscriptions missing. Why is this?

Organisations can have more than one subscriber number. The subscriptions to your missing journals may be held under a different subscriber number. Please contact your agent or Customer Services for further help.

The subscriber number/s has been activated, yet we are still being denied access to the full text of articles. Why?

Check that you have entered the number correctly. If the problem persists, please contact your regional Customer Services department for further help.

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

Do I need to go through the activation process for every journal that we have subscribed to?

No, you only need to activate a subscriber number once in order for online access to be granted for all of the journals held against it. Once a subscriber number has been activated you will not need to enter it again. However, you will need to activate each subscriber number you have.

What happens if we don't renew a journal subscription. Will we lose access completely?

You will still be able to access the back issues you previously purchased, but you will not be able to access any new content.

I have activated our subscriptions but some of our users still cannot gain access. Why?

Make sure that all your IPs are correctly configured. Click 'Configure IP address' in the 'Account Administrator Links' menu. This will take you to the 'Configure IP address' page where you can check that all the IPs for your organisation have been entered correctly.

Does Cambridge Journals Online allow institutional subscribers to provide material from the site to other libraries via interlibrary loan?

Institutional subscribers may supply another library within the same country with a part of the Material (by post, fax or secure electronic transmission, whereby the electronic file is deleted immediately after printing) for that other library to make a single paper copy of and to further provide to an Authorized User of the said other library for the purposes of research or private study but not for commercial use.

Our organisation has a number of distance learners. How do they get access to our subscriptions?

Please ask your users to dial in to your library for access as they would normally do. As long as the user accesses Cambridge Journals Online from an IP address within your organisation's configured IP ranges, they will be able to receive organisational access. (Remember to abide by the Terms of Use when granting access to organisational users.)

Alternatively, Account Administrators can set up designated users to have remote access. Use the 'Remote User Access' page in the 'Account Administrator Links' menu.

Organisations that have registered their Athens ID with Cambridge Journals Online can give their library users a username and password that will allow them to access journal subscriptions remotely via Athens.

Can I set up links direct to journal homepages and/or to individual articles or abstracts?

You can create a link to any journal homepage use the following formula:

http://journals.cambridge.org/journal_full name of journal with the spaces removed

For example, a deep link to The Journal of Agricultural Science would be:

http://journals.cambridge.org/journal_TheJournalofAgriculturalScience

To create a deep link to an article, you first need to find the article's DOI in the table of contents. For the deep link you need the number to the right of the back slash, including the S. For example, if the DOI of the article is 10.1017/S0142716405050095, you would use S0142716405050095.

To create a link to an article, cut and paste the number after:

www.journals.cambridge.org/article_

So, for the DOI above, that would be

www.journals.cambridge.org/article_S0142716405050095

To create a link to the abstract of your article, paste the number after: www.journals.cambridge.org/abstract_

What is the role of a Society Administrator?

If a society wants to make the content of its journal available to its society members through Cambridge Journals Online, it will need to appoint a Society Admininstrator to manage online access.

As the Society Administrator, you will be a given a Society ID number by Customer Services. You will also need to provide us with a list of membership numbers so that we can identify your members for the purposes of access control.

You will then need to give each of your members the Society ID and their membership number, then, as long as they are registered with Cambridge Journals Online, they will be able to access the full text of the society's journal(s).

How do I become a Society Administrator?

You will need to contact your regional Customer Services department who will set you up as a Society Administrator.

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

How do I request remote access to my organisational subscriptions?

If you are an organisational user and you would like to have remote access to your organisation''s subscriptions, use the link below. This will open a new window from where you will be able to email your Account Administrator. Please note: you have to be logged in to have access to this feature.

Request remote access

My organisation subscribes to a number of journals. How do I see the journal articles?

If your organisation has purchased the subscription to a specific journal, you can get access to its articles via its tables of contents. Go to the journal's homepage (by using one of the Search or Browse options), where you will see a list of articles in the current issue, ‘First View’ articles if available and lists of the journal’s most downloaded and most cited articles. Below each article you will see links to the abstract PDF and, where available, the full-text HTML. To find back issues, go to ‘Browse Journal’ in the ‘Journal Menu’ on the left-hand side of the page.

If you experience any difficulties, contact your Account Administrator. They will usually be a serials librarian, an electronic resource manager, or hold a position similar to this.

I am accessing Cambridge Journals Online from a certain organisation but the site recognises me as belonging to another organisation. Why does this happen?

There could be confusion regarding the IP address that you are accessing from. Click on 'Contact Us' at the top of the page, then click on the 'Online Access Issues' button. You can use the 'Access Issues Web Form' at the bottom of the page to send us the details of the problem you are experiencing. Your regional Customer Services department will respond to your query as soon as possible.

Can I access Cambridge Journals Online while I'm travelling or away from my organisation?

If it is necessary to access the site, please contact your Account Administrator about dialing in to your organisation's network or about becoming a remote user. Alternatively, you will be able to access the site if you have an Athens username and password and your organisation has registered with Cambridge Journals Online.

What is a subscriber number?

A subscriber number is the number you need to activate the online access to a subscription (individual and organisational). However, if you purchase your subscription through the Cambridge Journals Online shopping basket, your subscription will automatically be activated for you.

If you buy your subscription by any other means (via a subscription agent, or by phone, fax or mail from Cambridge University Press) you will need to activate your subscription in order to get access to the full text of the journal. If our Customer Services department has your email address they will email you the subscriber number; otherwise they will mail it to you. If you are subscribing to the print as well as the online version of the journal, you will also find your subscriber number on the carrier sheet in the journal package.

If your subscription originates from the UK, your subscriber number will be a 6 digit number used to identify you as a subscribing individual or organisation. In North America, the subscriber number is either an 8 or 9 digit number.

How do I find out my subscriber number?

When you purchase a subscription, either direct from Cambridge or via a subscription agent, you will be sent your subscription number by email if we have your email address, if not, by post.

If you are receiving print versions of the journal, the subscriber number appears on the mailing sheet you get in the journal package. If your journal has been despatched from the UK, you will find the number just above your address. If your journal has been despatched from North America, you will find the number just below the barcode and just after the customer number. If you do not have any record of the number and you purchased the subscription via an agent, please contact the agent in the first instance. In case of difficulty, please contact the appropriate Cambridge Customer Services department:

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

We receive our journals via an agency consolidation service. How do I find out my subscriber number?

Please contact the relevant agent for the details.

I have just purchased an individual subscription to an online journal. How do I access the articles to that journal?

If you have bought your individual subscription online, you will gain immediate access to its articles. Go to a table of contents for that journal and you will be able to access all the articles as PDFs and, usually, in HTML.

If you have purchased the subscription in any other way, (via an agent, for example, or by mailing, faxing or phoning Cambridge Journals) you will need to activate your subscription. Customer Services will email you your subscriber number if they have your email address. Otherwise they will mail it to you. Once you have the subscriber number, click 'Activate Subscriptions' in 'My CJO Links' in the 'My Cambridge Journals Online' panel. This page allows you to activate the subscription using the subscriber number sent to you.

How do I activate an 'offer code'?

If you are a new user, you can activate an offer code by clicking Register Now, then filling out the form. Enter the offer code in the Offer Code field, then click Submit to register and activate the code, all at once.

If you have already registered as a Cambridge Journals Online user, log in in the usual way then go to 'Change Registration Details' in the 'My CJO Links' menu. Enter the offer code in the Offer Code field, then click Submit to activate it.

If you have more than one code to activate, just click the 'Change Registration Details' link after you've activated your first code, then enter your next offer code in the Offer Code field and click Submit to activate it. You can repeat this process for as many offer codes as you need to activate.

How do I unsubscribe from Cambridge's content alerts?

If you want to stop receiving content alerts for a particular Cambridge journal, first log in to Cambridge Journals Online. Then click on 'Content Alerts' in the 'My CJO Links' menu at the top left-hand side of the page. Scroll down to find the journal for which you no longer wish to receive alerts and 'untick' the box(es) next to them.

Alternatively, you can go to 'Content alerts' and click the radio button: 'Do not send me an email alert when new issues are published online'. This is particularly useful if you subscribe to content alerts for a number of journals and wish to stop receiving all of them.

What is a subscriber number?

A subscriber number is the number you need to activate the online access to a subscription (individual and organisational). However, if you purchase your subscription through the Cambridge Journals Online shopping basket, your subscription will automatically be activated for you.

If you buy your subscription by any other means (via a subscription agent, or by phone, fax or mail from Cambridge University Press) you will need to activate your subscription in order to get access to the full text of the journal. If our Customer Services department has your email address they will email you the subscriber number; otherwise they will mail it to you. If you are subscribing to the print as well as the online version of the journal, you will also find your subscriber number on the carrier sheet in the journal package.

If your subscription originates from the UK, your subscriber number will be a 6 digit number used to identify you as a subscribing individual or organisation. In North America, the subscriber number is either an 8 or 9 digit number.

How do I find out my subscriber number?

When you purchase a subscription, either direct from Cambridge or via a subscription agent, you will be sent your subscription number by email if we have your email address, if not, by post.

If you are receiving print versions of the journal, the subscriber number appears on the mailing sheet you get in the journal package. If your journal has been despatched from the UK, you will find the number just above your address. If your journal has been despatched from North America, you will find the number just below the barcode and just after the customer number. If you do not have any record of the number and you purchased the subscription via an agent, please contact the agent in the first instance. In case of difficulty, please contact the appropriate Cambridge Customer Services department:

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

I receive a free subscription to a journal as part of my society membership. Do I automatically have full-text access to this journal?

No. You will only receive full-text access if your society has arranged this with Cambridge Journals Online. If you have any queries please contact your society.

What is a society subscription number? How do I activate it?

This is for members of a society only. If a society you belong to has made arrangements for its members to have access to its journal(s) on Cambridge Journals Online, you will need a society subscription number to 'activate your subscription' (ie to get access to the full-text of the journal(s) concerned). You also need to know your Society ID. Please contact your Society Administrator for this information. In case of difficulty, contact your regional Customer Services Department:

In the USA, Canada or Mexico

Email: subscriptions_newyork@cambridge.org

In the UK, Europe or the rest of the world

Email: journals@cambridge.org

To activate your society subscription, click on 'Activate Subscriptions' in the 'My CJO Links' menu. This will take you to a new page. Scroll down until you see 'Society Subscriptions'. Input the Society ID and Society Subscription Number and click the 'Activate' button. You will now have access to your society's journals.

I want to register for the Southern Political Science Association's Annual Conference. How do I do so?

Go to the SPSA Membership Services page. To do this, you can either click 'For societies' then click the SPSA logo at the bottom of the page, or go to the Journal of Politics homepage and click the logo there. Or click here.

If you are an SPSA member, or would like to become one, click the Conference Registration + SPSA Membership link. Click the Non-membership Conference Registration link to register as a non-member.

Proceed through the shopping and checkout process to register for the conference and/or purchase a membership. You can also purchase admission to the conference's luncheon/keynote address and, if you wish to, you can contribute to the society's endowment funds.

Once you have finished the checkout process, the Manage Account feature allows you to check the status of your registration and membership and to cancel any of your previous purchases.

What is Cambridge Open?

Cambridge University Press now gives its authors the option of making their articles freely available to everyone, immediately on publication. This new service reflects Cambridge's commitment to further the dissemination of published academic information.

Click here to find out more.

I submitted an article to a Cambridge journal a while ago and have not heard anything. Can you tell me whether it is still being considered?

Please contact the journal's editorial team.

My article has been accepted for publication by a Cambridge Journal but hasn't been published yet and I urgently need to cite it. Can you give me the volume/issue/page number details?

You will need to contact the journal's editorial team directly.

I have had an article published in a Cambridge journal. Can I offer it (or an updated version of it) for publication in another journal, forthcoming book or website?

For general guidelines on permissions, click here.

If you have a more specific query, please contact the journal's editorial team.

I want to submit an article to a Cambridge Journal. How do I go about it?

Go to the journal's homepage. In the 'Journal Information' menu on the left-hand side of the page you will see a link to 'Instructions for Contributors'. This will give you all the information you need about who to contact and how to prepare your article for that particular journal.

More and more Cambridge Journals are encouraging online submissions. If the journal you are interested in is accepting submissions in this way, you will see a 'Submit your article online' button in the middle of the page. Click on this for more information.

How do I create a link directly to my article either from my own website or my department's website?

To create a deep link to your article, you first need to go to the table of contents your article appears in on Cambridge Journals Online. Underneath the article title you will see its DOI. You need the number to the right of the back slash, including the S. For example, if the DOI of your article is 10.1017/S0142716405050095, you would use S0142716405050095.

To create a link to your article, cut and paste the number after: www.journals.cambridge.org/article_

So, for the DOI above, that would be www.journals.cambridge.org/article_S0142716405050095

To create a link to the abstract of your article, paste the number after: www.journals.cambridge.org/abstract_

Note: if you link directly to your article and the person following the link does not have access to the full text of the article they will see a message which explains why they are denied access. If you link to the abstract, users with full-text access will be able to click through to the PDF (or HTML where available) using the links at the top right of the abstract.

How do I purchase a subscription (individual or organisational) online?

In order to purchase a subscription online you need to register with us. Please log in if you have already registered, or visit the Registration page if not. Individual subscriptions can be purchased by any registered user. Only the designated Account Administrator can purchase a subscription on behalf of an organisation.

Go to the homepage of the journal you are interested in and choose the type of subscription you would like to buy. Click the 'Subscribe' link and you will be taken to the Shopping Basket. Depending on the type of subscription you chose, it will appear in either the Individual or Organisational Shopping Basket. Once you are satisfied with the items in your shopping basket click 'Next'. Note: checking out of individual and organisational shopping baskets are two separate processes.

Individual shopping basket check-out

You will first be asked to confirm your name and shipping address. When you are ready, click 'Next'. The next page will display the exact tax payable on your print and online items. The total checkout amount will also be displayed. When you are happy to proceed, click 'Next'. You will now be asked to enter your credit card details. Depending on your country of origin, your credit cards will processed by WorldPay (United Kingdom) or VeriSign (United States). Note: We do not store any of your credit card information and only pass it to our payment facility partners.

Once your payment has been confirmed, an online receipt will be displayed. You can print this for your own records. The online items you have purchased will be displayed below with links back to their full-text content. You can view all your subscriptions by clicking the 'Subscribed to' link in the 'Browse Journals' panel.

Organisational shopping basket check-out

Depending on who you are, you may see a number of different screens at check-out.

If you are a registered user but the organisation you belong to does not have a Cambridge Journals Online account, you will be asked to set up a new account. After filling in the organisation details, click 'Next'. You will then proceed with the normal check-out from confirming name and address through to confirmed payment details. (Note: you will now be the Account Administrator for the organisation)

If you are a registered user belonging to an organisation that has a Cambridge Journals Online account (and you are not the Account Administrator), you will be asked to email the Account Administrator to purchase the organisational subscription for you. Fill in the message details, then click 'Next'. However, it may be that you want to buy a subscription for another organisation, one that does not already have an account. Click the 'create an organisation' link and you will be asked to set up a new account. Click 'Next' to take you through to the normal check-out steps.

If you are the Account Administrator for your organisation, you will go through the normal check-out steps from confirming name and address to confirmed payment details.

If purchasing a subscription on a public computer (in a library or office, for example), please quit the browser once you have finished your session. This is to protect your Cambridge Journals Online account and your credit card details.

Is buying content on Cambridge Journals Online secure?

Yes. Your Cambridge Journals Online password is encrypted and all your credit card details are passed directly and securely to third parties who handle the credit card processing. If you are based in the United States, Canada or Mexico your transaction will be carried out by VeriSign. If you are based elsewhere, it will be carried out by WorldPay.

To find out more about secure credit card processing by VeriSign, visit the VeriSign website.

To find out more about secure credit card processing by WorldPay, visit the WorldPay website.

When trying to purchase a subscription I am asked to set up a new account. Why?

The Account Administrator is the only person who can purchase on behalf of an organisation.

If you are a registered user belonging to an organistion that does not have an account with us, you will be asked to set up a new account in order to purchase the organisational subscription. By doing this, you will automatically become the Account Administrator for your organisation, with sole responsibility for purchasing subscriptions and managing user access.

Why are some journals available at the organisational subscription rate only?

Pricing policy varies from journal to journal. Some journals have a single price for both organisational and individual subscriptions.

How do I purchase a pay-per-view article online?

When you have found the article you want to buy (either from a search results listing or in a table of contents) click 'Add to Basket' under the article entry and you will be taken to the Shopping Basket. You can add more than one article at a time to your basket by clicking the checkboxes next to the articles that you would like to purchase, then clicking on the 'Add to basket' button at the top or bottom of the page.

All pay-per-view article items will appear in your 'Individual' Shopping Basket. Once you are happy with the items in your shopping basket, click 'Next'. You will first be asked to confirm your name and shipping address. The next page will display the exact tax payable, depending on the country you are based in. The total checkout amount will also be displayed. When you are happy to proceed, click 'Next'. You will now be asked to enter your credit card details. Depending on your country of origin, your credit cards will processed by WorldPay (United Kingdom) or VeriSign (United States). Note: We do not store any of your credit card information and only pass it to our payment facility partners.

Once your payment has been confirmed, an online receipt will be displayed. You can print this for your own records. The articles you have purchased will be displayed below with the links to the PDF and, where available, the full-text HTML.

You can view all your purchased pay-per-view articles by clicking the 'Pay-per-view articles' link in the 'My CJO Links’ menu.

How long do I have to view an article once purchased?

Articles are available to download for 48 hours after purchasing.

When does viewing of a pay-per-view article begin?

The article will be available for download immediately after purchase. A link to the article will be displayed as soon as the payment has been made. You can also view all your purchased pay-per-view articles in the 'Pay-per-view articles' link in the 'My CJO Links' menu.

Can I save or print an article that I have purchased or rented?

If you have purchased an article and downloaded the PDF file, you are entitled to print off one copy for your own use. The PDF file may also be saved to disk for future use. If you have accessed an article via Article Rental, you can only read the article online and are not entitled to save or print it.

What happens if I am unable to download the PDF file in the allotted time?

If you experience difficulty downloading a file, please contact the appropriate regional Customer Services department immediately:

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

I have purchased an individual and organisational rate subscription and two Shopping Baskets (Individual and Organisational) have appeared. Why?

The items will be split into two separate shopping baskets because the processes are slightly different if you are purchasing as an individual or on behalf of an organisation. Splitting them in two makes the process easier to follow and it also means that you can be charged/invoiced separately for individual and organisational items.

Is there a maximum number of items I can purchase in one transaction?

Yes. 19 is the maximum number of items you can purchase in one transaction.

Can I pay in Euros?

You can pay for a small number of Cambridge journals in Euros. Go to 'Subscribe to Journal' in the 'Subscription and Prices' menu on the left-hand side of the page. If the journal you are interested in has Euro prices they will displayed alongside the sterling and US dollar prices.

If you use our online shopping facility and are registered as living in a Euro country, the Euro price will automatically appear in your shopping basket when you click 'Subscribe'.

Can I pay in my own currency?

If you reside in the USA, Canada or Mexico you will be charged in US Dollars. If you reside elsewhere, the charge will be made in Pounds Sterling.

I live in Europe but would like the journal issues to be sent to an address in North America. Is this possible?

Yes, but because the delivery address is in North America (USA, Canada or Mexico) you will be charged in US Dollars rather than Pounds Sterling. If you reside in North America but would like the issues shipped elsewhere you will be charged in Pounds Sterling.

I have a paid subscription but I cannot see the full text of articles. Why?

For organisational users, online access must be activated by the Account Administrator who will enter the relevant subscriber number. Please ensure that they have activated the subscriber number. Another possible reason for not receiving full-text access may be that your Account Administrator needs to include your IP address in their list of permitted IP addresses. Check with them that they have included your IP address.

In the case of individual subscribers and members of participating societies, you may need to activate your subscriber number yourself. Use the 'Activate Subscriptions' link in the 'My CJO Links' menu.

How do I become an Account Administrator?

You need to register with Cambridge Journals Online. On the registration page, enter the name of your organisation in the appropriate input field. Then click the "I want to be the Account Administrator for my organisation" checkbox before going on to complete the rest of the form.

Once you have registered, you will be able to access all your Account Administrator functions in the left-hand navigation panel.

Can I advertise on Cambridge Journals Online?

Yes, we accept banner advertisements. Please contact our advertising sales department at ad_sales@cambridge.org for the relevant information.

Does Cambridge Journals Online comply with the latest Web Content Accessibility Guidelines (WCAG1)?

Are all Cambridge journals available on Cambridge Journals Online?

Cambridge publishes a very few journals that are not suited to an electronic format, or have other restrictions on them, but all other Cambridge Journals are available online. Use the 'Browse' menus to see the complete list of journals that are available online.

I am having problems printing or downloading my PDF file. Any suggestions?

Here are some tips that may help with printing PDFs:

PDF files are very large and can take some time to download. The speed can depend on several factors - the bandwith of your network connection, the specifications of your computer and the amount of traffic on the internet. You must wait for the entire document to download before trying to print.

It may help to close other applications to free up memory space before trying to download a large PDF. You can also try printing one page at a time. Or try to save the file to disk rather than printing it immediately. Once you click a PDF link from the site, a download dialog box will appear. You have the option to download the PDF to your computer or open it with an Acrobat Reader in the internet browser.

Firefox users who have installed the Firefox PDF Download add-on should note that the add-on is incompatible with Cambridge Journals Online. To download a PDF, please disable the add-on or click on the "Bypass" button to view PDFs normally, or download the PDF using a different browser.

For more information about PDFs, visit the Adobe website.

If problems persist, please contact our regional Customer Services Departments:

USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

UK, Europe or rest of the world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

How are special characters displayed in HTML?

Our HTML content uses the Unicode Character Set to identify characters which are not part of the standard Latin character sets/symbols. We do this to extend the range of characters and symbols that can be displayed using an Internet Browser such as Explorer or Firefox. Many of our journals contain highly specialised content requiring character sets/symbols that are specifically for and unique to a subject area. However Internet Browsers and available fonts place limitations on the number of specialist characters that can be displayed correctly.

Support for Unicode depends on the type and version of the browser being used and the fonts installed on an individuals machine. These are configuration issues over which we have no control, so consequently the same article may display correctly for someone with a specialist font or latest browser but incorrectly for someone with a default font or older browser. In order to minimise this discrepancy we have defined a set of Unicode characters that display correctly in the browsers that CJO supports using the default font Arial (on a PC) and Ventura (on Mac), characters that are not in this set are replaced by images of the character or symbol. If this was not done, unsupported characters would display as an empty rectangle, not display at all or display the default behaviour for the browser being used. This has the advantage of enabling users to display the maximum number of unsupported characters. However, it also means that the level is set to a low threshold so users with specialist fonts that could view the special characters will still see the images rather than the Unicode character. There can also be mismatches in the style of the character if it should appear inside an word that is italic or bold. As browsers increase their support for Unicode we will be able to reduce the use of images in the HTML and we hope that this approach will enable you to get the most out of the HTML content.

More detail on operating systems and browsers requirements is available in our help files or please consult your browser information.

What FREE content is available on Cambridge Journals Online?

All users have access to the tables of contents and article abstracts of nearly 200 of the world's leading journals spanning the humanities, social sciences and sciences. From time to time, Cambridge may offer free access to a particular journal as part of a promotion.

By registering with Cambridge Journals Online, you can see free sample issues for most journals. You can also save your search parameters and links to individual articles or article abstracts, sign up to receive content alerts of new tables of contents and forthcoming articles.

The quickest way to find free content is to click on 'Browse' and then on 'Free Content'. This will list - and provide links to - free journals, free volumes, free issues and free articles.

In the previous version of Cambridge Journals Online, I had set up links directly to journals and/or articles. Will these links still work?

All links set up in the previous system will continue to work. If you have any problems using your deep links, please contact your regional Customer Services Department:

In the USA, Canada or Mexico

• 100 Brook Hill Drive
• West Nyack, NY 10994-2133
• USA
• Phone: 845-353-7500
• Toll free: 800-872-7423
• Fax: 845-353-4141
• Email: subscriptions_newyork@cambridge.org

In the UK, Europe or rest of world

• The Edinburgh Building
• Shaftesbury Road
• Cambridge CB2 2RU
• United Kingdom
• Phone: +44 (0)1223 326070
• Fax: +44 (0)1223 325150
• Email: journals@cambridge.org

How do I construct the deep links that are used to go straight to individual journal homepages on CJO?

You can create a URL to any journal homepage using the following formula:

http://journals.cambridge.org/journal_full name of journal with the spaces removed

For example, a deep link to The Journal of Agricultural Science would be:

http://journals.cambridge.org/journal_TheJournalofAgriculturalScience

What is a browser cookie?

Cookies are pieces of information generated by a Web server and stored in the user's computer. Cookies are embedded in the HTML information flowing backwards and forwards between the user's computer and the server.

Cambridge Journals Online uses cookies to provide a personalised service for our users and to help with the secure processing of online sales and data capture. They will also do things like 'remember' your username and password so that you don't have to re-type them each time you visit the site.

What is the minimum number of commercial reprints I can order?

Can I get a reprint of an article that is published online only, for example 'First View' articles?

Articles that are published online are deemed as published and like printed articles, are allocated a doi. These articles will be assigned and included in a print issue at a later date (with the exception of articles from online only journals), and this version of the article will include all details of the volume and issue.

How are articles reprinted?

Articles will be reproduced as they appear in print and in accordance with the high quality and standards of the print journal.

Can I have a cover on the reprint?

Articles can be printed with a customised colour cover (relating to the journal volume and issue it appeared) or with a title page including the Journal title, article title, author details, and journal logo for journals published on behalf of a society.

Can I add supplementary information to the reprint?

Reprints can be customised with additional typesetting such as product codes and disclaimers, and product information, logos and adverts subject to editorial approval.

How much do reprints cost?

The price of the reprint will vary depending on the number of pages, quantity required, the use of covers and whether the article contains colour. The inclusion of disclaimers, Product Information and other additional details may also effect the final cost.

How do I pay?

An invoice will be sent once the order has been confirmed and you are given 30 days to settle the invoice form the invoice date. Payment can be made by BACS, cheque or credit card. You must quote your 'JR' invoice number on all correspondence. Please ensure all financial information (such as purchase order number or separate invoice address) is provided when ordering the reprints.

How long will it take to receive my reprint order?

Orders take on average 2-3 weeks from order confirmation to delivery although this may vary depending on final quantity and delivery address.

Can my reprints be shrink-wrapped?

Yes they can at an extra cost.

Can I combine more than one article into one reprint?

We can combine a number of articles together with a customised cover if required, subject to editorial approval.

Can I order e-prints?

E-prints can be obtained. For options speak to the relevant representative.

Contact details

Becky Roberts - Sales Executive - Journals

Why does a Skype phone icon appear next to ISSN numbers in my browser?

How do I claim for a missing print issue?

What should I do if I'm unable to access a rented article?

If you experience any difficulties in accessing your Article Rental PDF, please ensure that your Java software is updated. You can update Java at: http://java.com/en/download/installed.jsp

Mac OSX users can update their software by running "Software Update" in the Apple drop down menu.

Article Rental employs ICEpdf technology, which is Open Source Java PDF Software that allows control of how users view and interact with PDF files.

If you are still unable to access your article after you've updated Java, please contact Journals Customer Service at: subscriptions_newyork@cambridge.org in the America's or journals@cambridge.org in the rest of the world.

Technical information:

ICEpdf requires a compliant Java Virtual Machine (JVM) that supports Java 2D and JFC (Swing). Typically, any J2SE platform, version 1.5.0 or greater, meets these requirements.

The officially supported platform and JVM combinations are:

Windows

Sun JDK 5.0

Sun JDK 6.0

Sun JDK 7.0 EA

Mac OS X

Apple JDK 5.0

Apple JDK 6.0

Linux

Sun JDK 5.0

Sun JDK 6.0

Sun JDK 7.0 EA

Solaris

Sun JDK 5.0

Sun JDK 6.0

Sun JDK 7.0 EA

Please visit http://www.icepdf.org for more information.

Source: http://wiki.icefaces.org/display/PDF/Supported+Platforms

How many months of data are available for the initial import?

Which SUSHI release does CJO use?

What is the Hybrid Open Access Model, as employed by Cambridge Open?

Cambridge Open is our hybrid Open Access model, in which Open Access articles appear alongside non-Open Access articles in otherwise subscription-based journals. In contrast, within a fully Open Access journal all articles are free to access because the journal is supported by research grants or advertising income.

The hybrid model becomes possible because the author, or their funder, pays a fee to make the paper free to access. This fee is naturally subsidised by the subscription income of the journal, and may rise and fall in relation to this income.

Which Humanities & Social Sciences journals are included in the Open Access initiative?

For the full list of HSS journals currently accepting Open Access articles, please click here.

All these titles are included in the new pricing structure. If the journal you are interested in is not on the list, please contact the editor, as other journals may be able to offer Cambridge Open Option. We will update the list regularly as more of our HSS journals join the initiative.

Will the peer-review process be the same for Open Access and non-Open Access articles, and what are the safe-guards to ensure this?

Because you, the author, will make the decision about whether to publish your paper Open Access after it has been subject to peer review and has been accepted, Open Access will have no bearing on the peer review process.

When do I (the author) have to decide to make my article Open Access?

You will be given this option after your paper is accepted and may make this decision at any time before instance of first publication.

How will readers know which articles are Open Access?

In a journal's table of contents each Open Access article is clearly labeled as such. Readers need only click the link to gain full access.

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